Shipping Policy
Order Processing Time
Our standard order processing time is 2-3 days (Excluding weekends and holidays). Our order processing times are different from shipping times.After receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping rates
We offer free shipping over orders of ₹17999 all over India. If you are located in N-E India or any remote places, please drop us a mail at care@gmail.com to confirm shipping services in your area.
Transit Times
Transit Time 8-10 Days
Regions
Uttar Pradesh, Rajasthan, Haryana, Punjab, Himachal Pradesh, Uttarakhand, Delhi, Jammu & Kashmir, Chandigarh,Assam, Tripura, Meghalaya, Mizoram, Manipur, Nagaland, Sikkim, Arunachal Pradesh,West Bengal, Bihar, Odisha.
Transit Time 4-6 Days
Regions
Maharashtra, Gujarat, Goa, Daman & Diu, Dadra & Nagar Haveli,Madhya Pradesh, Chattisgarh, Jharkhand.
Transit Time 6-8 days
Regions
Andhra Pradesh, Kerala, Tamil Nadu, Karnataka, Puducherry, Lakshadweep
Transit Time 10-12 Days
Regions
Andaman & Nicobar Islands.
International Shipping
For International shipping, please contact us on care@lujocycles.com.
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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at care@lujocycles.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at care@lujocycles.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at care@lujocycles.com.
